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Frequently Asked Questions

Contains quick and clear answers to frequently asked questions.

Our machines are available in different capacity options ranging from 50 kg to 5 tons per day. They can process a wide variety of organic waste including organic kitchen waste, fruit and vegetable scraps, garden pruning waste, paper towels, and coffee grounds. Materials such as meat, fish, dairy products, and oily waste require special pre-treatment. For capacity selection, we evaluate your waste quantity and type to recommend the most suitable model for you.

The standard installation process is completed within 1-3 days. Electrical connection (220V or 380V), ventilation system, and drainage connection are the basic infrastructure requirements. A minimum area of 3-15 m² is required depending on machine dimensions. We conduct site analysis before installation to determine all technical requirements. Our installation service is turnkey, including initial startup and operator training.

We offer operator training, technical personnel training, management training, and sustainability training. Our training can be delivered both on-site and through our online platform. We have certified training programs for technical personnel. Training duration varies from 1-5 days, including training materials and certificates. We also organize regular update training for continuous development.

We have a 24/7 technical support hotline, remote monitoring system, and on-site service. Our machines come with a 2-year full warranty. All parts replacement and labor are free under warranty coverage. We extend machine life and minimize breakdown risks through preventive maintenance programs. We guarantee intervention within 4 hours for emergency situations. We provide fast service with our original spare parts inventory.